Contact VIB
We would like to hear from you. Pick the option that fits best.
General support
For help with your account, bookings, chat or anything that is not working, email support@vib-app.com. In the app you can also go to Profile, then Help & support, then New request.
We aim to reply within 2 business days. For quick answers, try our Support page first.
Safety concerns and reports
To report a person, message, review or profile, use the report option in the app (see Safety and Reporting). If you cannot, email support@vib-app.com. For anything urgent, put URGENT at the start of the subject line. We aim to review every report within 24 hours and urgent reports as soon as reasonably possible.
If someone is in immediate danger, contact your local emergency services first. VIB Support is not an emergency service.
Privacy, legal and deletion requests
To ask for a copy of your information, to correct it, to delete it, or to raise any privacy or legal matter, email support@vib-app.com. We aim to acknowledge requests within 2 business days. To delete your account, see Delete your account. Our full practices are in the Privacy Policy.
Shop owners and barbers
During launch, VIB sets up each shop for its owner. To get your shop on VIB, email support@vib-app.com with your shop name and the email address you registered with in the app. Barbers who need to be connected to a shop that is live on VIB can write to the same address. See For shop owners and For barbers for how it works.
Company details
VIB - VERY IMPORTANT BARBERS LLC
7037 Philips Hwy, Ste 3, Jacksonville, FL 32216, United States
This is the company that operates VIB Barber and is responsible for the information described in our Privacy Policy.