Delete your VIB Barber account
This page explains how to delete your account for VIB Barber (Android package com.vibbarber.app), published by VIB - VERY IMPORTANT BARBERS LLC, and the personal information tied to it. You can do it yourself in the app at any time, or ask us to do it by email if you cannot open the app.
Last updated: October 3, 2026
Before you delete
Deleting an account cannot be undone. Please check these first:
- Upcoming appointments. Deleting your account does not cancel appointments you have booked. Cancel them first (open the appointment and choose Cancel appointment) so the barber is not left waiting for you.
- If you are a shop owner. Deleting your account means no one can manage your shop in the app, and the shop stops appearing in search. Please contact us before you delete so we can talk it through.
- If you are a barber. Your services are hidden and you can no longer be booked.
- Anything you want to keep. We cannot give you back your messages or photos after deletion. We do not have a self-service export, so if you want a copy of your information first, email us (see Privacy questions); we handle these requests by hand.
Delete your account in the app
- Open VIB Barber and sign in.
- Go to Profile.
- Choose Delete account.
- Read the screen headed Before you delete your account.
- Enter your Password.
- Type DELETE in the confirmation box.
- Press Delete my account, then confirm Delete account in the dialog.
Your account is deleted straight away and you are signed out on every device. You will see a note that your account has been deleted. The same email address can be used to create a new account later.
If you cannot use the app
Option 1: you forgot your password. Install the app again if you need to, choose Forgot password on the sign-in screen, set a new password with the code we email you, then follow the steps above.
Option 2: ask us by email. Write to support@vib-app.com from the email address your account uses, with the subject Delete my VIB Barber account. Do not include your password. We aim to acknowledge your request within 2 business days by replying to that address. We then check that the request comes from the account holder and carry it out as the law requires. Email requests are handled by our team rather than automatically, so they can take longer than deleting in the app. This page does not offer an automated web deletion form.
If you can no longer use the email address on the account, write to us anyway and explain. We may ask for a few details to make sure the request really comes from the account holder before we delete anything.
What deleting your account does
Removed or ended straight away:
- Your sign-in details (your password).
- Your name. Your email address is replaced with a placeholder, which frees the address for reuse.
- Every active sign-in session. You are signed out everywhere.
- The photos you sent in chats and the messages you sent stop being shown. Other people no longer see them in their conversations.
What other people see afterwards:
- Your past reviews stay visible, with the name Former customer instead of your name.
- Barbers and shop owners keep their own appointment history, but your name is no longer shown on it.
- Messages other people sent to you remain visible to them.
- If you owned a shop, it remains listed in our records but can no longer be managed in the app and stops appearing in search.
What we may keep, why, and for how long
Some information cannot be fully removed straight away. We keep it only for the reasons shown below. Once your name is gone, these records are tied to an internal account number rather than to your name, but they are not anonymous: they could still be linked back to you by someone with access to our systems.
| What we may keep | Why | How long |
|---|---|---|
| Appointment and review history (without your name) | Barbers and shops need their own accurate records, and reviews help other customers | We keep appointment and review history only as long as reasonably necessary for the purposes described in this policy, our legal obligations, dispute resolution, fraud prevention, safety and system integrity |
| Reports, blocks and support requests you made or that concern you; copies of messages you sent (hidden from conversations); security and sign-in session records, which can include an IP address and device or browser information; and the log of service emails we sent to your address | To keep people safe, investigate abuse, prevent fraud, enforce our rules, meet legal obligations and show that we handled a request | We keep these records only as long as reasonably necessary for the purposes described in this policy, our legal obligations, dispute resolution, fraud prevention, safety and system integrity |
| Stored photo files you uploaded | They are hidden from the app immediately. Removing the stored files is a manual step by our team | We do not yet promise a fixed removal date |
| Database backups | Disaster recovery | Configured to be kept for up to 14 days, then overwritten or deleted |
| System logs | Security and troubleshooting | Configured to be kept for up to 30 days |
We may also keep information for longer where the law requires it, where we need it to resolve a dispute or enforce our Terms of Use, or where someone's safety is at risk.
Other requests
If you want us to delete or correct specific information without deleting your whole account, or you want a copy of the information we hold about you, email support@vib-app.com. We aim to acknowledge your request within 2 business days. Our Privacy Policy explains your choices and rights in full.