VIB Barber Support

Account and sign-in help

I did not get my verification code

Check your spam or junk folder, then choose Send a new code on the verification screen. Codes expire after 60 minutes. If nothing arrives, email us from the address you registered with.

I forgot my password

On the sign-in screen choose Forgot password, enter your email and follow the code we send you. Reset codes expire after 15 minutes. You will be asked to sign in again with your new password.

The app says my email or password is incorrect

Check for typos and that you are using the email you registered with. If you are not sure, use Forgot password to set a new one.

I need to sign out on all my devices

Open the menu in the app bar at the top of any main screen and choose Sign out everywhere.

Do I need to verify my email?

You can sign in without verifying, but you need a verified email to book an appointment and to activate barber or shop-owner tools.

Booking help

How do I book an appointment?

Open Discover, search for a shop by name, choose a barber and a service, pick a day and an open time, and confirm. Your booking appears under Bookings.

Where is my booking?

Open Bookings and check the Upcoming tab. If you cannot see it, make sure you are signed in to the account you booked with, then contact us with the shop, barber and time.

How do I cancel?

Open the appointment and choose Cancel appointment. Please cancel as early as you can. Whether a shop may charge for a missed or late-cancelled appointment is between you and the shop. VIB does not charge cancellation fees.

Can I reschedule?

There is no reschedule button in this version. Cancel the appointment and book a new time.

How do I pay?

You pay your barber or shop directly at your appointment. VIB Barber does not take payments in this version.

I cannot find my barber or shop

Search for the shop's name on the Discover screen. Only shops that are set up on VIB appear. If your shop or barber is not listed, ask them to contact us.

Report a problem, abuse or unsafe content

VIB Support reviews every report. You do not have to wait for us to protect yourself: blocking is immediate.

• Report in the app. In a chat, press and hold a message from the other person and choose Report message (or Report user), or open the menu at the top of the chat and choose Report user. On a review, open its menu (the three dots) and choose Report review. On a barber's profile, open the menu and choose Report.
• Block right away. In a chat, choose Block user (from the menu at the top, or by pressing and holding one of their messages). On a barber's profile, choose Block from the menu. Blocking takes effect immediately from your side and does not wait for us. You can see and unblock the people you have blocked under Profile, then Blocked users. Blocking does not report someone, so please report them too if they broke the rules.
• Report by email. If you cannot report something in the app, email support@vib-app.com and tell us what happened, where (which chat, review or profile) and who was involved.
• Our target. We aim to review each report within 24 hours of receiving it. This is a target, not a guarantee. Some reports take longer, for example when we need more information from you.
• Urgent reports. If someone is being threatened, stalked or harassed, a minor is involved, private information such as an address is being shared, or anyone's safety is at risk, email us with the word URGENT at the start of the subject line. You can also start the subject of a Help & support request with URGENT. Tell us what is happening and how to reach you. We review urgent reports as soon as reasonably possible.
• Emergencies. VIB Support is not an emergency service and cannot send help. If someone is in immediate danger, contact your local emergency services first, for example 911 in the United States.

Read more on Safety and Reporting and in our Community Guidelines.

My account was suspended and I think it was a mistake

Email support@vib-app.com from the address you registered with. Tell us what happened and we will look again.

Questions for barbers and shop owners

How do I become a barber on VIB?

Create an account, open the menu in the app bar, choose Add a role and pick Barber. Verify your email and activate. There is no approval queue. Customers book barbers through shops that are live on VIB, so contact us to get connected to your shop.

How do I get my shop on VIB?

During launch, VIB sets up each shop for its owner. Create an account, open the menu, choose Add a role and pick Shop Owner, then contact us with your shop name and the email you registered with.

How does an owner see my calendar?

In your profile, choose Owner calendar access and pick the level you want the owner to have: full, view-only or none. The screen asks for the owner's user ID, so contact us if you need help finding the right one.

What happens to my shop or services if I delete my account?

Deleting an owner account means no one can manage the shop in the app, and the shop stops appearing in search. A deleted barber's services are hidden and they can no longer be booked. Please contact us before deleting if you want to talk it through. See Delete your account.

Delete my account

In the app, go to Profile, then Delete account. If you cannot open the app, you can ask us to delete your account by email. Step-by-step instructions, and what is deleted and what we may keep, are on the Delete your account page.

Privacy questions

Our Privacy Policy explains what information VIB Barber handles, why, who sees it, how long we keep it and your choices. To ask for a copy of your information, to correct it, or to ask any other privacy question, email support@vib-app.com. We aim to acknowledge requests within 2 business days.

Technical problems

The app is slow, will not load or shows an error

Check your internet connection, close and reopen the app, and make sure you have the latest version from the App Store or Google Play. If a problem continues, tell us about it.

What should I include when I contact support?

• The email address on your account (never your password).
• What you were trying to do and what happened instead, including any message you saw.
• Your app version: open Profile, then About this app.
• Your phone model and operating system version.
• A screenshot, if it helps. Please hide private information first.

My photo will not send

Photos in chat must be JPG, PNG or WebP and no larger than 10 MB. Try a smaller photo or a different one.

What to expect from us