How VIB works

Step one: create your account

1. Sign up. Enter your email and a password. Adding your name is optional. You can say how you plan to use VIB, but everyone starts as a client. Barbers and shop owners add their role from the app's menu, on the same account.
2. Verify your email. We email you a short code. Enter it in the app. You need a verified email to book an appointment or to activate barber or owner tools.
3. You are in. The app opens to your client view.

For clients

1. Find a shop. On the Discover screen, search for a barbershop by name.
2. Look around. Open a shop to see its barbers and their services, and read reviews from other clients.
3. Book. Choose a barber and a service, pick a day and an open time, and confirm. The booking screen reminds you that you pay the shop directly.
4. Message your barber. Open your appointment and choose Message to start a chat. Send a message, or attach a photo from your photo library to show the style you want.
5. Go to your appointment. Your barber starts the service and marks it done. You confirm it was completed.
6. Leave a review. Rate the barber, the shop or the service, and add a comment if you like.

You can see everything under Bookings (Upcoming and Past) and follow updates in your Alerts inbox. If your plans change, open the appointment and choose Cancel appointment as early as you can.

More for clients

For barbers

1. Activate your barber tools. Open the menu, choose Add a role and pick Barber. Verify your email and activate. There is no approval queue.
2. Create your services. Give each service a name, an optional description, a price, a duration and optional buffer time after it. Switch a service off whenever you need to.
3. Set your hours. Save your weekly hours, and take a day off when you need one.
4. Run your day. Your appointments are sorted into Today, Upcoming and Past. Start a service when the client arrives and mark it done when you finish. The client then confirms it was completed.
5. Stay in touch. Message the client about their appointment.
6. Work with a shop. Clients book barbers through shops that are live on VIB, so your services can be booked once you are part of a shop. During launch VIB handles shop set-up: contact us to get connected.
7. Choose what a shop owner sees. You decide how much of your calendar a shop owner can see: full access, view-only, or none.

More for barbers

For shop owners

1. Create your account as an owner. Open the menu, choose Add a role, pick Shop Owner and complete owner onboarding.
2. Get your shop set up. During launch, VIB sets up each shop for its owner. Contact us with your shop name and the email you registered with, and your shop appears in the app once it is ready.
3. Manage your shop. Keep your shop name and description, business hours and holidays up to date.
4. Look after your team. See the barbers on your team and remove someone from the roster when they leave.
5. See shared schedules. When a barber gives you access to their calendar, you can see that barber's schedule from the My barbers screen.

More for shop owners