Safety and Reporting

Your safety comes first. VIB Barber gives you tools to report content and block people, and VIB Support reviews every report. This page explains how they work.

In an emergency, contact your local emergency services first (for example 911 in the United States). VIB Support is not an emergency service and cannot send help.

How to report something

How blocking works

Report something in the app

You can report a message, a person, a review or a barber profile. Reporting is available to every user.

A message: in a chat, press and hold a message from the other person and choose Report message (or Report user).
A person in a chat: open the menu at the top of the chat and choose Report user.
A review: open the review's menu (the three dots) and choose Report review.
A barber profile: open the menu at the top of the profile and choose Report.

Pick the reason that fits best (harassment or abuse, hate speech or threats, sexual or inappropriate content, spam or scam, fake or misleading, or something else) and add a note if you want to. Choosing "Something else" needs a short note so we know what you mean. Then choose Send report.

If the buttons do not work, or you want to tell us about something you cannot report in the app, email support@vib-app.com and tell us what happened, where, and who was involved. Please do not send passwords.

Block someone

Blocking is immediate and does not wait for us. In a chat, choose Block user from the menu at the top (or press and hold one of their messages and choose Block user). On a barber's profile, choose Block from the menu. Reviews can be reported but not blocked from the review menu. After you block someone:

neither of you can send the other messages;
the app hides their messages and their chat from you;
you can see everyone you have blocked, and unblock them, under Profile, then Blocked users.

What blocking does not do:

It does not report the person. If they broke our rules, please report them too.
It does not cancel an appointment you already have with them.
It does not currently stop that person from booking with you, or from seeing public reviews. If someone's behaviour makes you feel unsafe, report them, and contact us at once if it is urgent.

Urgent safety concerns

If someone is being threatened, stalked or harassed, a minor is involved, private information such as an address is being shared, or anyone's safety is at risk, email support@vib-app.com and put the word URGENT at the start of the subject line. Tell us what is happening and how to reach you. You can also start the subject of a Profile, then Help & support request with URGENT.

We prioritise urgent reports and review them as soon as reasonably possible. That is a commitment to move them to the front of the line, not a promise of a particular minute, and it does not replace emergency services.

How we review reports

Reports go to VIB Support. Reports from the app and from email go to VIB Support, the team that moderates VIB Barber. A member of that team reviews each report and decides what to do.
Our target is 24 hours. We aim to review each report within 24 hours of receiving it. This is a target, not a guarantee. Some reports take longer, for example when we need more information from you.
Urgent reports come first.
What we may do. Remove content, warn a person, suspend an account (including straight away where someone may be at risk, with a review afterwards), or permanently close it. Where the law requires it, or where someone may be in danger, we may share information with the authorities.
Your privacy. We do not tell the person you reported who made the report. We may contact you at your account email if we need more information. We cannot always tell you what we decided.

The rules we enforce are in our Community Guidelines and in sections 6 to 9 of the Terms of Use.

Inappropriate content

Messages, photos and reviews that are sexual, hateful, threatening, harassing, deceptive or illegal are not allowed. Anything sexual involving or targeting a minor is strictly prohibited. We will act on it, which can include removing it and reporting it to the authorities. If you see something like that, report it straight away.

Staying safe when you book

Keep conversations about your appointment inside VIB Barber, where reporting and blocking work.
Be careful with personal details. Do not share your home address, financial details or passwords in a chat. VIB will never ask you for your password.
Check the shop, barber and services before you book, and read recent reviews.
Trust your instincts. If something feels wrong, you can cancel, block and report.

Need to reach us?

Email support@vib-app.com or visit the Support and Contact pages. To delete your account, see Delete your account.