VIB Barber Terms of Use

1. What VIB is (and is not)

VIB is a marketplace. It helps customers find barbers and barbershops, book appointments, and message each other about those appointments. VIB is not a barbershop and does not provide haircuts, grooming or any other service. Barbers and shop owners are independent businesses or professionals, not VIB employees or agents. When you book, your agreement for the service is with the barber or shop, not with VIB, and VIB is not a party to it.

We do not inspect, license or guarantee any barber, shop, service, price or review, and we are not responsible for the quality, safety or legality of what barbers and shops offer. Please use your own judgement.

2. Accounts and eligibility

• You must be at least 18 years old and able to form a binding agreement to use VIB. If you are not, do not create an account.
• Give us accurate information and keep it up to date. Keep your password and your device secure. You are responsible for what happens under your account. Tell us at support@vib-app.com if you think someone else is using it.
• One person can hold more than one role on the same account: customer, barber and shop owner. Barber and shop-owner features are switched on by completing the in-app steps. VIB does not vet or endorse anyone who does.
• We may require you to verify your email address before you can use some features, such as booking.
• One person should not run multiple accounts to avoid a block, suspension or the rules in these Terms.

3. Bookings and payment

• You book an appointment with a barber at a shop through the app. Right now you pay the barber or shop directly, in person, at the appointment. VIB does not take payment in the app and does not charge fees for bookings. If that ever changes, we will update these Terms before any in-app payment is available.
• Please cancel in the app as early as you can so the barber can offer the time to someone else. Whether a barber or shop may charge for a missed or late-cancelled appointment is between you and them. VIB does not set, collect or enforce cancellation fees.
• A booking is not guaranteed, and either side may need to change plans, for example because of illness. In this version only the customer can cancel in the app; a barber who cannot keep an appointment should tell the customer in the chat as early as possible. We are not liable for losses from a cancelled or missed appointment.
• Barbers set their own services, prices, durations and availability. Prices shown in the app are set by the barber, and the barber or shop is responsible for them.

4. What shops and barbers must do

If you list a shop or offer services on VIB you promise that:

• everything you publish (name, services, prices, hours, descriptions) is accurate and kept up to date;
• you will honour confirmed bookings, or tell the customer in the chat as early as you can if you cannot;
• you hold every licence, permit and insurance the law requires for the services you offer, and you follow the health, hygiene, safety, tax, consumer and anti-discrimination laws that apply to you;
• you will treat customers with respect and will not discriminate against anyone;
• you will handle customers' personal information only to provide the booked service and as the law allows.

Shop owners and barbers are each responsible for their own services, staff and premises. Shop owners decide who is on their team. VIB may suspend a listing or account for safety reasons (section 9).

5. Your content

"Content" means anything you put into the app: messages, photos, reviews, profile and shop information, and reports.

• You own your content. You give VIB a worldwide, non-exclusive, royalty-free licence to store, display and deliver it, to the extent needed to run the app (for example showing your review on a shop page or delivering your message to the person you are chatting with). The licence ends when the content is deleted, except for copies we must keep (section 11) and content that others have already received.
• You are responsible for your content. Only post what you have the right to post. Only send photos of people who have agreed to it.
• Reviews must be honest and about an appointment you actually had. You may review an appointment only once it is completed. Reviews are public and show your name, if you have given one.

6. Zero tolerance: objectionable content and abusive users

VIB does not tolerate objectionable content or abusive users. You must not use the app to post, send or do any of the following:

• harassment, bullying, stalking, intimidation or threats, including repeated unwanted contact;
• hate speech or content that attacks people because of race, ethnicity, nationality, religion, gender, sexual orientation, disability, age or any similar characteristic;
• sexual or sexually suggestive content, nudity, or any sexual content involving or targeting a minor;
• graphic violence, content that promotes self-harm, or anything that encourages or helps illegal activity;
• spam, scams, phishing, advertising unrelated to your appointment, or attempts to take a conversation or payment outside the app to deceive someone;
• fake, paid-for, retaliatory or misleading reviews, or reviews of an appointment you did not have;
• impersonating another person or business, or sharing someone else's private information (address, phone number, ID, photos) without their consent;
• anything that infringes someone else's rights, or that is otherwise unlawful or that VIB reasonably considers harmful.

You must also not misuse the service itself: do not try to break into, disrupt or overload it, scrape or copy it at scale, probe it for weaknesses, or get around a block, suspension or technical limit.

Using the app to harm, harass or abuse another user is a reason to remove your content and close your account, whatever the other rules say. Our Community Guidelines explain these rules in more detail.

7. Reporting content and blocking people

You do not have to put up with abuse, and you do not need our permission to protect yourself.

Block someone: immediate. In a chat, choose Block user (from the menu at the top, or by pressing and holding one of their messages), or choose Block on a barber's profile. Blocking takes effect straight away and does not wait for us to review anything: neither of you can send the other messages, and the app hides their messages and chat from you. Blocking does not cancel an existing appointment. You can see everyone you have blocked, and unblock them, under Profile, then Blocked users. Blocking someone does not report them, so if what they did breaks these Terms, please report it as well.

Report in the app:

• Report a message: press and hold a message from the other person in a chat and choose Report message (or Report user). You can also open the menu at the top of a chat and choose Report user.
• Report a review: open the review's menu (the three dots) and choose Report review.
• Report a barber: open the barber's profile menu and choose Report.

Report by email: if the report buttons do not work, or you want to tell us about something you cannot report in the app, email support@vib-app.com. Say what happened, where (which chat, review or profile) and who was involved. You can also send a request from Profile, then Help & support in the app.

Urgent reports: if a report is urgent (for example a threat, stalking, someone sharing your private information, anything involving a minor, or any risk to someone's safety), email support@vib-app.com with the word URGENT at the start of the subject line, or start the subject of a Help & support request with URGENT. Tell us what is happening and how to reach you. We prioritise urgent reports (section 8).

Emergencies: VIB Support is not an emergency service and cannot send help. If someone is in immediate danger, contact your local emergency services first (for example 911 in the United States).

8. What we do about reports

VIB Support reviews reports. Every report, whether sent from the app or by email, goes to VIB Support, the team that moderates VIB. A member of that team reviews it and decides what to do.

• Our target is 24 hours. We aim to review each report within 24 hours of receiving it. This is a target, not a guarantee: some reports take longer, for example when we need more information from you.
• Urgent reports come first. Reports that suggest a risk to someone's safety, a threat, a minor, or other serious abuse are prioritised and reviewed as soon as reasonably possible, ahead of other reports. That does not replace emergency services (section 7).
• What we may do. Where content or behaviour breaks section 6 we may remove the content, warn the person, suspend their account, or permanently close it. Where someone may be at risk we may suspend an account straight away and review the details afterwards. Where the law requires, or where someone may be in danger, we may share information with the authorities.
• Blocking never waits for us. Reporting and blocking are separate. You can block at any time and it takes effect immediately, whether or not we have reviewed your report (section 7).
• Your privacy. We do not tell the person you reported who made the report. We may contact you at the email address on your account if we need more information. We cannot always tell you what we decided.

Reports that are plainly abusive, repeated or made in bad faith may themselves lead to action against the account that made them. We do not promise to find everything that breaks these Terms, and we are not responsible for content posted by users.

9. Our right to remove content and end accounts

We may remove or restrict any content, and suspend or close any account or listing, at any time and without notice if we reasonably believe it breaks these Terms or the law, puts someone at risk, or harms VIB or other users. If we close your account for breaking these Terms you may not open another one. If you think we made a mistake, write to support@vib-app.com from the address you registered with and we will look again.

10. Messages and notices from us

The app shows notices about your appointments in its Alerts screen. We also send service emails, such as your email verification code, password reset codes and password-change confirmations. Today these are the only emails we send. Version 1.1.0 does not send push notifications.

11. Ending your account and deleting your data

You can delete your account at any time in the app under Profile, then Delete account, or by following the steps on our Delete your account page. Deleting your account signs you out everywhere and removes your name and sign-in details. Some records stay because the law or the protection of other users requires it, or because they belong to other people's history: for example appointments you were part of (without your name), reviews you wrote (which stay visible as "Former customer"), and reports and security records. Messages and photos you sent stop being shown, but copies may remain in our records for a time. Our Privacy Policy and the account deletion page explain what we keep and for how long.

Deleting your account does not cancel appointments you have booked. Please cancel them first.

12. Our rights in the app

The app, the website, the VIB Barber name and logo, and everything we create for them belong to VIB or its licensors and are protected by law. We give you a personal, non-exclusive, non-transferable, revocable permission to use the app for its intended purpose while you follow these Terms. You may not copy, modify, sell, reverse engineer or build a competing product from the app or its content, except where the law allows. If you send us ideas or feedback, we may use them without owing you anything.

13. Third-party services

We use service providers to run VIB, such as cloud hosting and email delivery. They are described in our Privacy Policy. You download the app from the Apple App Store or Google Play, and the terms of that store apply to your download. Apple and Google are not responsible for the app, for support for it, or for any claim about it; those are VIB's responsibility. Barbers and shops are third parties that are responsible for their own services.

14. Disclaimers

The app and everything in it are provided "as is" and "as available". To the fullest extent the law allows, we do not promise that the app will be uninterrupted, secure or error-free, or that any user, shop, barber, review or listing is accurate, safe or suitable for you.

15. Limits on our liability

To the fullest extent the law allows, VIB is not liable for indirect, incidental, special or consequential losses, for lost profits or data, or for anything a user, shop or barber does or fails to do, including injury, property damage or a service you are unhappy with. Where the law allows us to limit our liability, our total liability to you for any claim about the app is limited to the amount you paid VIB for the app in the 12 months before the claim. In this version that amount is nothing, because VIB does not charge for the app or take payments in it; anything you pay a shop is paid to the shop, not to VIB. Nothing in these Terms limits liability that cannot be limited by law, for example for death or personal injury caused by negligence, or for fraud.

16. Your responsibility to us

If you break these Terms or the law, or your content infringes someone else's rights, and that leads to a claim against VIB, you agree to cover VIB's reasonable losses from that claim, to the extent the law allows.

17. Changes to these Terms

We may update these Terms. We will post the new version on this website with a new effective date and give any further notice the law requires. If you keep using the app after the effective date you accept the new version. Older versions are available on request.

18. Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules, except that nothing here takes away rights that the law where you live gives you and that cannot be waived. If you have a concern about these Terms or about VIB, please contact us first at support@vib-app.com and we will try to resolve it.

19. Contact

VIB - VERY IMPORTANT BARBERS LLC, 7037 Philips Hwy, Ste 3, Jacksonville, FL 32216, United States, support@vib-app.com.

Related pages: Privacy Policy, Community Guidelines, Safety and Reporting, Delete your account.