VIB Barber Privacy Policy

Effective: October 3, 2026

Who we are. VIB - VERY IMPORTANT BARBERS LLC ("VIB", "we", "us"), 7037 Philips Hwy, Ste 3, Jacksonville, FL 32216, United States, operates the VIB Barber app and this website. We decide how the information described here is used, so we are the responsible company (the "controller"). Contact us at support@vib-app.com.

VIB Barber connects customers with barbers and barbershops: you find a shop, book an appointment, message your barber and manage the booking. This policy explains what information we handle, why, who sees it, how long we keep it, and the choices you have. It describes version 1.1.0 of the app and later versions until this policy is replaced, and this website. In version 1.1.0 no payments are taken in the app: you pay the barber or shop directly at your appointment.

The short version

We collect what you give us (your email, a password, an optional name, your bookings, messages and photos you choose to send, reviews, reports and support requests) and basic security information that comes with using any online service (such as your IP address when you sign in).
We do not collect your location, contacts, payment card or bank details, or advertising identifiers, and the app has no advertising or analytics tools.
We do not sell your personal information, and we do not use it for advertising.
Service providers help us run VIB (Google Cloud for hosting, database and file storage, and Brevo for sending service emails). They process information for us and not for their own purposes.
You can delete your account in the app. Some records remain afterwards, as explained in How long we keep information and on the account deletion page.

1. Information you give us

What	Details and why we need it	Who can see it
Email address and password	To create and secure your account, and to send your verification and password-reset codes. We store your password only as a salted one-way hash, so we cannot read it	You, and VIB (never the password)
Sign in with Google or Apple (if you choose it)	The sign-in screen offers these options. If you use one, Google or Apple confirms your identity and gives us the account details it supplies (such as your email address and an account identifier). We never receive your Google or Apple password	You, and VIB
Name (optional)	So the barber or shop you book with knows who you are, and so your reviews show your name	Barbers and shops you book with, and the public on your reviews
Your role (customer, barber, shop owner)	To show you the right screens and tools	You, and VIB
Barber and shop details	If you are a barber: services, descriptions, prices, durations, buffer times, weekly hours and days off. If you are a shop owner: shop name, description, business hours, holidays and team	The public, for shops and barbers that are listed
Search words	Words you type to search for a barbershop, so we can return matching shops	VIB only
Bookings	The shop, barber, service, day and time you choose, and whether you cancel	You, the barber, and the shop
Messages and photos	Text messages (up to 4,000 characters) and photos you choose from your photo library (JPG, PNG or WebP, up to 10 MB) in an appointment chat, so you and the other person can coordinate	The other person in that chat, and VIB staff when needed to review a report or help with support
Reviews and ratings	A star rating and an optional comment about a barber, shop or service, to help other customers	The public, shown with your name if you gave one
Reports and blocks	Reports you send about messages, people, reviews or profiles, with the reason and any note you add; the people you block	VIB staff; you see your own block list
Support requests	The subject and message you send from Help & support, or by email	VIB staff; you see your own requests

2. Information collected automatically

Sign-in session records. Each time you sign in, refresh your session or switch role, we record a session identifier, the time, the role in use, your IP address and the app or device identifier your phone sends (the "user agent"). We use this to keep you signed in, to let you sign out of every device, and to detect misuse. This is personal information.
Server logs. Our servers log requests: the time, which part of the service was used, the result, any error, and the IP address the request came from. We keep these logs for 30 days. They are used to run, secure and troubleshoot the service.
On your device. The app keeps your sign-in tokens in your phone's secure storage, and keeps messages you have written but that have not yet been delivered until they are delivered. Signing out or deleting your account clears them.
Temporary photo links. When you open a chat photo, the app fetches it from our cloud storage using a link that stops working after about ten minutes.

3. Information created through your use of VIB

Appointment records and their history, such as when a booking was made, started, completed or cancelled.
Alerts that appear in the app's Alerts screen about your bookings.
Moderation and security records, such as reports about you or by you, blocks, suspensions, and a record of actions that VIB staff take on accounts (with the reason).
A log of the service emails we send, which includes the address each one was sent to.

4. Information we do not collect

In version 1.1.0 VIB Barber does not collect or use:

your device location. The app does not ask for location permission and does not use your location; you find shops by searching for their name;
your contacts, calendar, microphone or Bluetooth information;
payment card, bank or other financial information, because the app takes no payments;
advertising identifiers, or data for tracking you across other companies' apps and websites;
analytics or crash-reporting data from software inside the app;
your date of birth, gender, government identification or phone number (the app does not ask for them);
push-notification tokens. Version 1.1.0 does not send push notifications.

5. How we use information

To provide the service: create and secure your account, show shops and barbers, make and manage bookings, deliver messages, and show reviews.
To send service emails: verification codes, password-reset codes and password-change confirmations.
To keep people safe: review reports, remove content, suspend accounts, prevent fraud and abuse, and enforce our Terms of Use.
To give you support when you contact us.
To meet legal obligations and to protect our rights and the rights and safety of others.

We do not use your information for advertising or to build profiles for advertising, and we do not use automated decision-making that has legal or similarly significant effects on you.

7. Service providers, Google services and where data is processed

Provider	What they do for us	Information involved
Google Cloud (Google LLC)	Runs our application servers, database, photo storage and system logs. Our servers, database and photo storage are in the United States	Everything described in this policy that we store
Brevo	Sends our service emails (verification, password reset and password-change)	Your email address, and the content of each email, including its one-time code. No marketing is sent through it
Apple and Google app stores	Distribute the app and have their own policies for downloads	What you share with them when you download the app; this is not controlled by VIB
Website host	Serves this website and may keep standard web-server logs (such as IP address, browser type and pages requested)	Visitors to this website

Firebase and other Google services in the app. If you choose Sign in with Google or Apple, that sign-in is handled with Google's authentication service (Firebase Authentication), and Google or Apple receive information under their own policies. Version 1.1.0 does not use Firebase or other Google software for analytics, advertising, crash reporting or push notifications, and the app does not send a push token to VIB or to Google. Other components in the app package are switched off in this release.

Where information is processed. We store and process your information in the United States, in a Google Cloud data center region in the eastern United States. Some system logs and our email provider's processing may take place in other countries. If you use VIB Barber from outside the United States, you understand that your information is transferred to and processed in the United States.

8. Photos and your phone's permissions

When you tap Attach photo in a chat, the app opens your phone's photo picker so you can choose a photo. The app does not read the rest of your photo library. Photos you send are stored in our cloud storage and shown only in that chat. Photos can contain hidden information added by your phone, such as when and where they were taken; check your phone's settings if you do not want to share that.

The app does not request access to your location, contacts, microphone or Bluetooth, and does not ask to send you push notifications.

9. Email

We send only service emails: your verification code, password-reset codes and password-change confirmations. They contain no marketing. Because they are needed to run your account, you cannot opt out of them while your account exists. If we ever start sending any other kind of email, we will update this policy and give you a way to opt out.

10. This website

This website does not use cookies, browser storage, advertising or analytics tools, and does not load fonts, images or scripts from other companies. Our website host may keep standard server logs. Links to the App Store, Google Play or other sites take you to services we do not control.

11. How long we keep information

Information	How long
Your account, profile, bookings, messages, photos and reviews	While your account exists
System and server logs	Configured to be kept for up to 30 days
Database backups	Configured to be kept for up to 14 days, then overwritten or deleted
Appointment and review history after you delete your account (without your name)	We keep appointment and review history only as long as reasonably necessary for the purposes described in this policy, our legal obligations, dispute resolution, fraud prevention, safety and system integrity
Reports, blocks, support requests, copies of messages you sent (hidden after deletion), security and session records, and the log of service emails	We keep these records only as long as reasonably necessary for the purposes described in this policy, our legal obligations, dispute resolution, fraud prevention, safety and system integrity
Stored photo files after you delete your account	Hidden from the app immediately. Our team removes the stored files manually, and we do not yet promise a fixed removal date

We may keep information longer where the law requires, to resolve a dispute, to enforce our Terms, or to protect someone's safety. When we no longer need information for these purposes we delete it or remove what identifies you.

12. Deleting your account

You can delete your account in the app: go to Profile, then Delete account. If you cannot open the app, you can ask us to delete it by email (see the account deletion page).

When you delete your account we immediately sign you out everywhere, delete your password and sign-in details, remove your name and replace your email address with a placeholder so the address can be used again. Photos and messages you sent stop being shown. We keep some records afterwards, as described in section 11: they no longer show your name, but they are not anonymous, because they stay tied to an internal account number and some, such as security records, can include an IP address. Reviews you wrote remain visible as "Former customer". Deleting your account does not cancel appointments you booked, so please cancel them first.

13. Your choices and rights

Your account. You can sign out, sign out of all devices, and delete your account in the app. You can block people and report content. The app does not currently let you edit your name or email address: to correct information, email us.
Asking us. You can ask us for a copy of the information we hold about you, to correct it, or to delete it, by emailing support@vib-app.com. We may need to confirm that the request comes from the account holder, for example by replying to the email address on the account. We aim to acknowledge your request within 2 business days, and we respond within the time the law requires. If we cannot complete a request we will explain why, and you can ask us to reconsider.
U.S. state privacy rights. If you live in a U.S. state with a consumer privacy law (such as California), you may have the right to know what personal information we collect, use and disclose, to access and correct it, to delete it, and not to be discriminated against for using these rights. You may also have the right to opt out of the sale or sharing of personal information and to limit the use of sensitive personal information: we do not sell or share personal information for advertising, and we use the sign-in details we hold (your email and password) only to provide the service. You can use an authorised agent to make a request on your behalf by sending us their authority in writing.
Outside the United States. Depending on where you live, you may also have rights to object to or restrict our processing, and to complain to your local data-protection authority. Contact us and we will help.

Categories of personal information (California notice at collection). We collect the following categories of personal information: identifiers (email address, internal account number, IP address); personal information such as your name; commercial information (bookings); internet and network activity (sign-in sessions, server logs, search words); and user content (messages, photos, reviews, reports and support requests). We collect them from you and from your device, and use them for the purposes in section 5. We disclose them for business purposes to the service providers in section 7. We have not sold or shared any personal information.

14. Children and minimum age

VIB Barber is not directed to children. You must be at least 18 years old to create an account, and we do not knowingly collect personal information from anyone younger than that. If you believe someone under 18 has an account, email support@vib-app.com and we will delete it.

15. Security

Information travels between the app and our servers over encrypted connections. Passwords are stored only as salted one-way hashes. Access tokens last one hour, and the app keeps you signed in for up to 90 days unless you sign out. Our database is not reachable from the public internet, and our cloud provider encrypts stored data by default. Access to production data is limited, and actions our staff take on accounts are recorded with a reason. No system is perfectly secure. If you notice a problem, tell us at support@vib-app.com.

16. Earlier versions of VIB Barber

This policy covers version 1.1.0 and later and this website. If you also used an earlier version of VIB Barber, information from that version was collected under the privacy policy that applied then. If you would like to ask about or delete information from an earlier version, email us at support@vib-app.com.

17. Changes to this policy

If we change this policy we will update the effective date at the top. For material changes we will post the new version on this website and give any further notice the law requires.

18. Contact

VIB - VERY IMPORTANT BARBERS LLC, 7037 Philips Hwy, Ste 3, Jacksonville, FL 32216, United States, support@vib-app.com.